Last updated on 20/02/2025
The following Terms & Conditions apply to all offers, services, content, and interactions provided by Gut Brain Metamorphosis. This includes, but is not limited to, coaching services, courses, programs, digital products, materials, website content, internet-based information, and social media interactions.
In this document, “GutBrainMetamorphosis ltd” is referred to as “we”, “us”, or “our”, and the term “you” refers to any user, client, or participant engaging with our website, services, or products.
By using or purchasing any of our services, programs, or products, you agree to the terms outlined below. If you do not agree to these Terms & Conditions, you should discontinue your use of our services immediately.
By accessing and using our website or services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If at any time you do not agree with any part of these Terms, please do not engage with our website, products, or services.
We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Your continued use of our services after any changes constitute your acceptance of the revised Terms.
GutBrainMetamorphosis ltd provides coaching, education, and wellness strategies for individuals dealing with gut-brain health concerns, but we do not offer medical advice, diagnosis, or treatment.
If you have a medical condition, seek professional medical advice before participating in our programs.
WAIVERS
You agree that you have received a medical diagnosis of Irritable Bowel Syndrome by a qualified health care provider. The Gutbrainmetamorphosis does not diagnose or prescribe for any condition, and counselling, psychotherapy and clinical hypnotherapy are not a replacement for medical treatment, psychiatric or emergency services. Results vary and guarantees on results cannot be made.
If you have any concerns or questions about your health, you should always consult with a GP, physician or registered health care professional. You should not discontinue any prescription medications without first consulting with your doctor.
While hypnosis has many beneficial effects, hypnosis is not a substitute for appropriate medical attention. Hypnosis recordings are not recommended for people suffering from mental disorders or illness. When listening to hypnosis recordings, choose an environment that is quiet and safe. Never listen to hypnosis recordings while driving a car or operating machinery. Use this material at your own risk. HYPNOSIS RESULTS MAY VARY AND ARE NOT GUARANTEED.
Gut Brain Metamorphosis offers a range of coaching services, online courses, programs, and digital products related to gut-brain health and IBS management.
INDIVIDUAL THERAPEUTIC SERVICES
As a provider of coaching, hypnotherapy, and other psychotherapeutic services, we provide individual sessions of therapy via telehealth (video calls, phone, or other online platforms).All consultations include therapy/coaching – no appointments are offered which only include hypnotherapy.
With the exception of the Initial Consultation which is 60-90minutes, all follow up sessions are up to 60 minutes. Please ensure you put this time aside and arrive promptly for your session. You will receive an email confirmation for each booked appointment and a reminder email 48 hours and 2 hours prior to your appointment time.
You understand that with the nature of personalised therapy and in consideration of your individual requirements or needs, that sessions may run under or over time at the discretion and availability of your therapist. You understand that if for any reason your session duration runs shorter than what has been booked, agreed upon, anticipated, and/or paid for, that we do not have an obligation to refund any or part of the session payment, or owe “extra time” in a future session. You agree that any dispute over session duration should be raised in good faith with us. You understand that whilst we commit to ameliorating concerns, if you have booked in a 60- or 90-minute session, then this time has been committed to you, to the exclusion of all others, and therefore, cannot be otherwise recouped or utilised by another individual.
All appointments are made and will transpire using the Greenwich Mean Time and British Summer Time (UTC+01:00) Time Zone. If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/ Failure to ensure an accurate time zone conversion which results in a missed appointment will incur a cancellation fee.
DUTY OF CARE
At Gutbrainmetamorphosis for all of our clients, staff, contractors, and anyone purchasing or engaging with our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement very seriously.
Department of Health and Aged Care states:
“The principle of duty of care is that you have an obligation to avoid acts or omissions, which could be reasonably foreseen to injure or harm other people. This means that you must anticipate risks for your clients and take care to prevent them coming to harm. Remember that harm encompasses both physical and emotional harm”.
In keeping with the spirit of duty of care, we commit to upholding the highest possible standards of ethical and safe practice; standards commonly outlined and observed within ethical codes of conduct in mental health professions and healthcare in the UK. This includes but is not limited to: (1) taking all reasonable steps to ensure that the client does not suffer physical, emotional or psychological harm during sessions, (2) taking all steps possible to ensure the non-exploitation of clients, including financially, sexually, emotionally, or in any other way, (3) taking all reasonable steps to safeguard client privacy and confidentiality, (4) ensuring that our staff and contractors do not mislead, misguide, or misdirect (either overtly by publication or covertly by omission) clients as to their level of competence, experience, or qualifications, (5) taking all reasonable steps to refer to other services as deemed appropriate or necessary for client wellbeing and safety, (6) ensuring that all staff or contractors continue to undertake appropriate and relevant education, professional development, and ongoing supervision in order to best serve their clients and deliver ethical and safe treatment, (7) committing to processes of continuous and frequent evaluation of clients’ progress, in order to ensure that clients’ needs are being best served, and in order to determine the ongoing efficacy of treatment, the trajectory of treatment, and/or the need for referral to other services.
Upon intake into an Individual Therapeutic Service or Program, you will be asked to fill out and submit an intake form so that we can find out important information regarding you, your needs and your health history; please see privacy policyfor more on this. This form will be sent you as a link in the Initial Consultation confirmation email, and is to be completed no later than 24 hours prior to your initial appointment. This provides critical preparation time for the practitioner and ensures your appointment time is utilised efficiently. We use this information, in part, to gauge the appropriateness of a therapeutic intervention. If hypnotherapy is not deemed safe or appropriate for an individual, for example, including but not limited to known cases of psychosis, delusions, or hallucinations, then this will be discussed and alternate forms of therapy or referral will be offered or suggested.
Should we have any concerns, it is our right to seek further clarification from you, or members of your treatment team (where applicable) in order to assess your suitability for therapy. In the event that we need to make contact with another practitioner or member of your treatment team to confirm your suitability for treatment or some other aspect of your treatment, you will be notified and asked to sign an authorisation to release form, requesting permission to discuss your treatment for the benefit of the treatment process. It is your right to decline this authorisation, however, you understand in this event that treatment may not be commenced or may need to be discontinued.
INFORMED CONSENT
The treatment relationship between you and your therapist is founded upon trust and informed mutual agreement and consent. At the outset of treatment, it is your right to be made aware of the nature of the therapeutic intervention and any possible outcomes. It is your right to ask and have answered any questions or concerns that you have regarding the treatment interventions prior to treatment and at every step along the way. We agree to make clear and transparent any details or agreements relating to scheduling, fees, and any other obligations of treatment. We agree to do this tactfully and humanely with adequate regard for the realistic and therapeutic aspects of the relationship.
One major benefit that may be gained from participating in therapy is the resolution of the concerns brought to therapy. By virtue of the nature of psychotherapy and talk-therapy, it is likely that there will be times when difficult or challenging topics or content may be brought to the forefront of your mind which may become distressing for some people. In the event of any distress, it is your right to communicate and seek to understand this with your therapist, whilst understanding that this is a natural part of the therapeutic process and often times inextricable from therapeutic progress. You understand that it is your right to discontinue the process of therapy if and/or when you see fit for whatever reason. It is also your right to request a referral to other appropriate specialists. Whilst we cannot guarantee to connect you with the right specialist or service, we promise to do what is in our power to do so, or to offer alternatives when possible or deemed necessary.
Consent to use hypnosis. Proceeding with the therapy in your sessions is deemed as your consent as you could cease the session at any time. Hypnosis is a focused state of attention, and as such you are able to choose to work with your therapist and can stop the hypnosis at any point, even whilst in the hypnosis component of the treatment if you wish to do so.
Legal matters and hypnosis: By participating in the Individual Therapeutic Services you agree to the following (1) If you have matters to discuss with your therapist, that may include any pending court action, please seek legal advice regarding that matter and its discussion, prior to raising that specific issue or issues with your therapist. (2) Your therapist will treat details as confidential, but your legal counsel may instruct you to be clear about what areas you will need to exclude from Hypnotherapy in some unusual circumstances. It is your choice to discuss any specific topics with your therapist and should be aligned with your understanding that your informed consent has been given by you and is accepted.
MANAGING EXPECTATIONS
Throughout the duration of your commitment to any of our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence or engagement, we commit to assessing your individual circumstances where relevant, and providing appropriate therapy or direction for your needs. We commit to doing what is in our capacity to assess progress and provide referral to other sources if and when deemed necessary. One major benefit that may be gained from participating in Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or our Social-Media Presence is the resolution of the concerns brought to therapy. Other possible benefits may be a better ability to cope with marital, family and other interpersonal relationships, and /or a greater understanding of personal goals and values. You accept that a large part of the gains of any type of therapy is in the commitment to the process. It is understood that if products or services are misused, treatment is cut short, or sessions are frequently rescheduled resulting in an interrupted stop-start therapy process; this may negatively impact expected outcomes. Psychotherapy is a collaborative process and the progress you make will depend in large measure upon your investment in the process.
TERMINATION OF THERAPY
When you engage with our Individual Therapeutic Services, there will inevitably come a time when your treatment comes to a close, or an extended pause until it is needed again. You understand that you have the right to terminate your participation in any of our Individual Therapeutic Services, Programs, Courses, Products, or Materials at any time by verbal discussion with us, or by e-mail.
You understand and agree that in the instance that you violate any of the terms set out here within our Terms & Conditions, including proving a risk to yourself, others, our therapists, or us as a business, that at our discretion we reserve the right to refuse or terminate your access to our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence, in full or in part, at any time, without notice, verbally or by sending you an e-mail to the e-mail address you provided upon purchase of the Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence.
We do not offer refunds for digital products or completed coaching sessions. However, exceptions may be made in special circumstances.
We understand that unforeseen circumstances may arise. However:
All content on GutBrainMetamorphosis ltd, including but not limited to:
Are the property of GutBrainMetamorphosis ltd and may not be copied, shared, reproduced, or sold without written permission.
Unauthorized use of any content may result in legal action.
By engaging with our content on social media platforms, you:
We take your privacy and confidentiality seriously. Any personal information collected will be handled according to our Privacy Policy.
Confidentiality
Therapeutic Confidentiality means that your therapist has a responsibility to safeguard information obtained during therapy. All identifying information about your assessment and treatment is kept confidential, except as mandated by law. In certain situations, mental health professionals are required by law to reveal information obtained during therapy to other persons or agencies.
Please note confidentiality does not apply to: (1) cases of suspected abuse/neglect of children or the elderly, (2) cases deemed an imminent potential harm to self or others, (3) cases involving criminal proceedings, (4) cases involving legal proceedings affecting the parent-child relationship, and/or (5) cases involving a minor child. In such cases, the mental health professional may advise a parent, managing conservator or guardian of a minor, with or without minor’s consent, of the treatment needed by or given to the minor.
PRIVACY POLICY
When you apply for, enrol in, purchase, engage with, or use any of our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence we may seek and collect personal data and information including but not limited to name, birthdate, address, email address, phone number, billing information, credit card/payment information, demographic information, medical history, next of kind details, preferences, interests, or other personal identifying information: herein referred to as “Confidential Information”.
Confidential Information will be obtained for the purposes of communication, understanding your needs, providing you with better services, providing you with effective and comprehensive care, and adhering to duty of care.
In addition, we may use data and Confidential Information for the following reasons: (1) internal record keeping, (2) to improve our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement, (3) to send occasional promotions about special offers from which you may unsubscribe at any time, (4) for aggregate, non-identifiable research purposes, (5) to customise the Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement you purchase or use according to your interests and/or (6) for support or communication related to your Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, and/or Social-Media Presence or Engagement.
By providing Confidential Information to us, you grant us permission to use and store Confidential Information in accordance with our Privacy Policy. We, in turn, will use our best efforts to keep your Confidential Information safe, secure, and confidential. When you submit Confidential Information, we take measures to protect the security of your Confidential Information both online and offline.
All data and Confidential Information are stored through a data management system. This data and Confidential Information can only be accessed by those who help manage that information in order to deliver email or otherwise contact those who would like to receive our correspondence.
Confidential Information for the purposes of Individual Therapy will be stored on a private computer, private email, and/or locked filing cabinets, of which only our staff have access to. You agree and acknowledge that we and those who manage the data management system may have access to your Confidential Information.
Due to the nature of the Internet, we cannot completely ensure or warrant the security of your Confidential Information or of any other data or information transmitted to us. Therefore, in submitting Confidential Information or data, you understand that you do so at your own risk. We have reasonable security measures in place to prevent the loss, misuse, and alteration of the information that is obtained from you, however, we make no assurances about our ability to prevent any such loss, misuse, to you or to any third party arising out of any such loss, misuse, or alteration.
If you believe that any of your Confidential Information is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any Confidential Information found to be incorrect.
GUARANTEES AND WARRANTIES
Whilst the outcomes of therapy cannot be guaranteed, what we do guarantee is to commit to your treatment to the best of our ability, work with you with the best possible tools and resources available at our disposal, and work within an ethical and humane framework, including in regards to DUTY OF CARE, CONFIDENTIALITY, and referring to other health specialists when appropriate.
You understand that when you choose to work with us, you are committing to a process of self-exploration and self-healing. You agree that you are making a commitment to yourself. In working with us, you agree that you are ready for and willing to engage in treatment. You understand that it is your right and responsibility to communicate with us should you have any questions or concerns about the therapeutic process, and it is your right and responsibility to communicate with us and/or discontinue your treatment, package, or program, should you find that the work is no longer the right fit for you. You understand and agree that when you decide to engage with any of our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence, that you are doing so because you have been given the opportunity to determine the suitability of our products and services to your needs, and you have decided that working with us is the right step for you. You understand that given the nature of therapy, we do not provide any guarantee or warranty for the outcomes of our Individual Therapeutic Services, Programs, Courses, Products, Materials, Website, other Internet Content, or Social-Media Presence or engagement, nor for the duration of their effectiveness or expected outcomes.
If a dispute arises, we encourage resolving it through direct communication. If unresolved, arbitration may be required.
These Terms & Conditions are governed by the laws of England and Wales. Any legal action must be filed in the appropriate jurisdiction.
If you have questions about these Terms & Conditions, please contact:
📧 info@gutbrainmetamorphosis.com
📍 Gutbrainmetamorphosis ltd
C/O Bi Accountancy
80 Ashton Road
Denton
Manchester
M34 3JF
Transform your IBS with evidence-based CBT techniques and gut-directed hypnotherapy.
